Refund policy

Returns and refunds

For non-personalized clothing, you have 30 days after receiving your item to request a return. Items must be unworn, unused and unwashed, with their tags and original packaging. A receipt or proof of purchase is required.

Free locker returns

Contact team@proswag.ca with your order number and the item you wish to return. Once Pro Swag authorizes the return, we will provide a code and instructions to drop the item in the locker at Dépanneur Trudeau. This return method is currently free. Do not drop off an item before receiving authorization and your code. Postal returns are not currently offered.

Personalized items and final sale

Personalized items, including garments printed or embroidered with a logo or name, cannot be returned for a change of mind or a size selected incorrectly by the customer. Items identified as final sale and gift cards are not eligible for change-of-mind returns.

Defects and order errors

If an item is defective, damaged or different from your order, contact us with your order number and photos so we can review the issue and arrange an appropriate solution. The exclusions and 30-day change-of-mind return period above do not limit applicable legal warranties or statutory rights.

Refunds and exchanges

Once we receive and inspect an authorized return, we will confirm whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days; your bank may require additional processing time. If more than 15 business days have passed since approval, contact us. For an exchange, contact us first so we can confirm the available options.